Customer Experience Management
Providing the tools to engage and satisfy customers
A key factor for success in operating a progressive system of property assessment and taxation is maintaining a strong customer experience management (CE) organization. Providing multiple means for property owners and taxpayers to efficiently engage with your assessment agency to query their assessment or correct information on their statement is important to ensure equity and transparency.
Axilogic provides several services in Customer Experience Management, including:
- Customer Experience system design.
- Customer satisfaction surveying to enhance customer experience.
- Training and professional development.
- Technical tools and applications to manage customer experience.
- Outsourced operation of CE process, including call centre, web chat support and email customer support.
AXILOGIC ASSESSMENT CORPORATION, 10620 YONGE STREET, BOX 30608, RICHMOND HILL, ON, CANADA, L4C 3C9
Axilogic Assessment Corporation is a proud member of Axilogic Group (www.axilogicgroup.com)